Q: How do I commission a custom piece?
A: It’s a 3-step energy exchange!

1. Book a Story Session (15-30 min Zoom + deposit)
2. Approve your Ruff Draft
3. I complete your heirloom within 2 weeks (shipping speed options available at checkout)

Q: Why are your prices higher than others?
A: Great question! You’re paying for:

• My 10+ years of art + science + Muay Thai discipline (yes, it’s relevant)
• Hand-drawn designs before digitizing (no clip-art here)
• A collaborative experience – we literally co-create your pet’s legacy

🐾 PET PORTRAITS

Q: Can you use my pet’s actual fur?
A: YES. Mail me a baggie with your garment. Pro tip: Include a note so I can properly curse their shedding habits while stitching.

Q: What photos work best?
A: High-res, clear eyes, and bad lighting = drama I can work with. Send 3-5 options so I can spot their "I just knocked over a vase" essence.

Q: My pet passed away. Can you work with old/blurry photos?
A: Absolutely. I specialize in grief alchemy. The more stories you share, the more I can channel their spirit. I will be forthright if I do not think your photo will yield the best possible portrait to commemorate your pet's legacy.

⏳ TIMING & PROCESS

Q: How long does it take?
A: 2 weeks standard:

• Week 1: Ruff Draft
• Week 2: Final stitch + ship
  Need it faster? Rush orders (+50%) cut this in half.

Q: Why is the deposit non-refundable?
A: It reserves my creative energy – once I start dreaming about your pet’s portrait, that brain space is theirs.

✂️ TECHNICAL STUFF

Q: Can I mail you my own jacket/hat to embroider?
A: Please do! Note: I’m not responsible for postal mishaps, but I’ll treat your item like a relic.

Q: How do I care for my embroidery?
A:

• Hand wash cold (like you’re bathing a kitten)
• Lay flat to dry
• Iron inside-out if needed
• ALL iron-on patches need to be sewn down after the first wash. The glue will break down over time in exposure to heat, sunlight, and the flexing/folding through your everyday bodily movement. I am not responsible for patches that fall off your belongings. If you cannot sew, find a local Tailor or seamstress and they can sew it to whatever you want for ~$5. It's 10000% worth it to have it professionally sewn down

Q: Do you use AI or clip art?
A: Absolutely not. Every design starts with my hand drawing, your stories, and a stupid amount of thread changes.

💸 PAYMENT & POLICIES

Q: What if I need to cancel?
A: Deposits stay with me as a "creative energy tax" – but if I cancel (rare), you get 100% back.

Q: Do you offer payment plans?
A: For portraits over $800, I’ll split payments into 2-3 installments. Just ask!

Q: What’s your return policy?
A: No returns, only revenge. Kidding! But seriously, these are one-of-a-kind heirlooms. We’ll nail the Ruff Draft so you’re obsessed.

🎥 SOCIAL MEDIA & VIRAL STUFF

Q: Will my portrait be on TikTok?
A: Only if you check "Yes" on your questionnaire! I’ll tag you so you can bask in the glory.

Q: Can I buy the designs you’ve already made?
A: Yep! My ADHD-fueled shop has ready-to-stitch files here.

🌎 INTERNATIONAL FRIENDS

Q: Do you ship worldwide?
A: Yes! Willy the Dachshund made it to Canada – your pet can go anywhere.

Q: Who covers customs fees?
A: You do, my globetrotting friend. Check your country’s policies before ordering.